Methods of payment and sending
VIA TICKET-GALERIE
Cash, EC Card and
Credit Card for bookings over the phone:
We accept Mastercard and VISA. Tickets can be collected from the box office at the venue.
ONLINE
Direct Debit and immediate bank transfert (Sofortüberweisung)
Direct debit and immediate bank transfer (Sofortüberweisung) are free: tickets can be collected from the box office at the venue or printed by using print@home. The booking confirmation serves as confirmation of your ticket purchase. You get your tickets upon presentation of the booking confirmation either during regular opening hours at Ticket Gallery Nikolaisaal or collect your tickets directly from the box office. The box office normally opens an hour before the performance commences. In case of any problems with either direct debit or immediate bank transfer payments, please contact our bookkeeping directly on +49 331 28 888 19 rather than reversing the payment.
Credit Card
Mastercard and VISA are accepted (4% administrative charge applies); tickets can be collected from the box office, they can be printed using print@home (e-Ticket) or sent by postal mail without extra charges up to three days prior to the performance. The booking confirmation is your ticket purchase receipt. The e-ticket is only valid as A4 print and in combination with the booking confirmation and some valid picture ID.
ONLINE and by PHONE
Invoice
A service charge of € 3.50 applies. Purchasing tickets using an invoice is possible up to ten days before the performance. Please use the SEPA method for bank transfers from countries within the EU. For bank transfers from non-EU countries service fees according to »OUR« apply. Once the bill has been settled in full, we immediately send the tickets to you (a € 3.50 service charge is included). If the period between sending and the performance is deemed too short, tickets will be available from the box office at the individual venue. The promoter reserves the right to return the tickets to the general sale if the due date on the invoice is passed. Liability for any loss of any ticket can not be assumed.
Reservations
Reservations can be made at Ticket gallery up to seven days prior to the event. Reservations are binding. Tickets that are not paid for on the due date are returned to the general ticket sale. Tickets reserved for collection from the box office at the venue must be collected no later than 30 minutes prior to the beginning of the performance. In order ensure tickets are yours we recommend telephone purchase with credit card payment. Otherwise the organizer reserves the right to resell reserved tickets if sufficient demand for such tickets exists.
Reservations in writing and ticket requests can be sent to Musikfestspiele Sanssouci und Nikolaisaal Potsdam gGmbH, Wilhelm-Staab-Str. 10/11, 14467 and must reach the recipient 10 days prior to the event.
Withdrawal and exchange of tickets
Tickets can not be returned or exchanged. This also applies in cases of changes in the cast and the program. If a booking can only be processed in parts, returning the tickets is not possible either. A replacement ticket can be issued at the box office in case an original ticket is lost and you can prove which ticket you had purchased. An owner of an original ticket is granted higher priority than an owner of a replacement ticket. Unused concert tickets cannot be exchanged.
In case an event is cancelled, ticket prices can be returned within four weeks of the cancellation upon presentation of the original ticket and from the point of sale where the ticket was purchased originally only or by sending in the original ticket with relevant bank details. Any further claims such as returning service charges, travel or accommodation costs are excluded. Weather related interruptions of open air performances do not entitle ticket holders to a return of ticket prices.