Terms and conditions / notes for ticket purchases

The terms and conditions govern the legal relationship between the visitors and the Musikfestspiele Sanssouci und Nikolaisaal Potsdam gGmbH or the third-party organisers. They are an integral part of the contract that comes into being through the purchase of tickets.

gGmbH sells tickets for third-party events in the name and for the account of the respective organiser. The respective organiser is responsible for the artistic content and implementation of the event. Therefore, any claims are to be directed only against the organiser and not against gGmbH. [Note: Special regulations that only apply to the Musikfestspiele Potsdam Sanssouci are marked in square brackets].

Tickets without service charge
Online at www.musikfestspiele-potsdam.de and in the Ticket-Galerie at Nikolaisaal Potsdam

Tickets with service charge
Tourist Information in the mobiagentur in Potsdam Central Station, Tourist Information Am
Alten Markt, Media Store (Friedrich-Ebert-Straße,  Potsdam)und from all ticket sales outlets
CTS eventim AG-System

Online: direct debit, Pay Direct,  PayPal, and credit card (VISA- and  Mastercard, 2,€ charge for postal delivery)
Ticket-Galerie: cash, debit card, credit card or invoice (+postage & courier 3,50 €).  Tickets are sent by mail up to 7 days before the respective event, afterwards they will be held at the box office. No liability for lost tickets. Reservations can be made and remain valid for up to seven day at Ticket Galerie.

Box office on the day: at the respective venues: 1 hour before performances start, unless otherwise indicated

The June 2023 hygiene rules apply. Should an audience member present with an insufficient safety status, tickets cannot be returned.

Tickets cannot be returned or exchanged. This also applies in cases of changes in the cast and the program. If a booking can only be processed in parts, returning the tickets is not possible either. In case an event is cancelled, ticket prices can be returned within four weeks of the cancellation upon presentation of the original ticket and from the point of sale where the ticket was purchased originally only or by sending in the original ticket with relevant bank details.Weather related interruptions of open-air performances do not entitle ticket holders to a return of ticket prices.

Young Festival Ticket (JFT) for young people up to the age of 30. From all ticket outlets and online., limited availability, relevant ID must be provided

Combined tickets and reduced ticket prices for children, school and university students, trainees, military service staff, unemployed people and handicapped people are available upon presentation of relevant id from the box office at the venue on the day of the performance one hour prior to the beginning of the performance. Tickets are available in advance for severely handicapped people with a B-registered disability upon availability.

Restricted viewing and listening only seats are clearly marked (in churches, some palace rooms and palace theatre.

Advice for wheelchair users regarding barrier free access to the historical venues at the Music Festival Potsdam Sanssouci is available online at accessibility or please contact the Ticket Galerie of Nikolaisaal Potsdam. Tickets and their discounts can be booked upon presentation of the relevant documents at Ticket Galerie only.

Admission: doors open 30 minutes prior to the beginning of the performances, this does not apply to guided tours, speeches, and specially marked admission times. There is no right to late admission once a performance has started. Seats may be taken during intermissions if applicable. Sometimes changes in seating arrangements may become necessary resulting in slightly different seats. We aim to keep any inconvenience to an absolute minimum and ask for your understanding.

Recording of images and sounds
Any recording of images and sounds during performances at the Music Festival Potsdam Sanssouci is strictly prohibited. Non-compliance may lead to damage claims and result in exclusion from attending any further events and performances.
TV and/or Radio Stations might record and broadcast some performances. This may result in restricted viewing. Upon purchasing a ticket, the visitor agrees to these recordings and to the possible recording and depiction of herself.

By purchasing a ticket, the visitor consents to being informed about future events, program changes and cancellations. They visitor has the right to withdraw their consent. To protect historical floors, high heels must not be worn inside the palaces.

We recommend bringing warm and weatherproof clothing as well as mosquito protection to the open-air events. In case of rain please refrain from using umbrellas, as they might interfere with other people’s viewing. Pets are not allowed. Please refrain from bringing food and drinks, appropriate catering is provided.

There are only a very limited number of parking spaces available on the premises of the Prussian Palaces and Gardens Foundation Berlin-Brandenburg (charges apply). Please use public transport. Cycling is permitted in Park Sanssouci and New Garden on the demarcated cycling lanes only. The German traffic and transport / highway code applies. Special buses are available after selected concerts from the venues to Potsdam central Station. Charges apply.